Perhaps you’ve already switched to a digital phone system, but you want to upgrade, or perhaps you are ready to make the switch for the first time. Your probably wondering what features do you really need in a digital business phone service? It’s important to note that your phone service may be the first one on one a customer has with your company. In addition, you will need to communicate with members of your team. It’s important to choose the right phone service for your needs.
Voice and Video Conferencing
The days of spending workdays tied to a desk are gone. More workers than ever are working from home. Many businesses require employees to work in the field as well. With VOIP voice and video conferencing, you are connected no matter where you are. Stay connected via your desk phone, softphone, or mobile device with voice, video, and instant messaging.
Call Center Routing
You want your customers to have the best experience possible when they call. Dynamic call flow and custom call routing allow your customers to get to the right agent quickly, without redundancy. Drag and drop call flow allows frontline operators to easily direct call flow without coding.
A mobile app is essential to stay connected to your business on the go. Certain apps may allow calls to ring on a desk phone and mobile phone for a quick response no matter where you are. Calls will be available in your business phone records, so you can keep better track of your data. Mobile VOIP offers full conferencing, chat, and hold features. You can also connect the app to your desktop, so you can begin communication on one device and finish it on the other.
The average person checks their email 15 times a day. Instead of going through the phone system, you can check your voicemail from your email. This increases efficiency and makes it easier to connect to your customers and employees. It improves response times and makes mistakes less likely.
Innovative Hold Music and Messages
A customer forms an impression of your business in the first 1 to 6 seconds on the line. Customers will hang up within 40 seconds without some type of response. Music alone will keep someone on the line for 2 and a half minutes. However, combining music with messages will increase the time someone will wait on hold to 4 minutes.
VOIP makes it easy to create a customized message or hold music. Consider providing important information about your business while a customer is on hold.