Resources Additional to this Episode:
- What is Customer Attrition and Why Does it Matter?
- Customer Churn: 15 Tactics to Improve Your Churn Rate
- Creating More and Better Customerships
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Music at intro (Honey Bee) and outro (Hot Swing) from Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0
Photo on Flickr by infomatique